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Frequently Asked Questions
What is an eSIM and how does it work?
An eSIM is a digital SIM built into your device that enables you to connect to mobile networks without using a physical SIM card. It offers flexibility and convenience for travelers, allowing you to switch between networks by downloading carrier profiles. DigitalNetworkeSIMs are data-only, designed specifically for internet connectivity and do not support voice calls or SMS.
How do I set up my eSIM?
Once you purchase a data plan from DigitalNetwork, a QR code will be sent to your email. Follow these steps to activate:
1. Open your device settings.
2. Choose "Add Cellular Plan."
3. Scan the QR code.
Ensure you're connected to Wi-Fi for a seamless setup. Keep in mind, this service provides internet connectivity only and does not include calling or texting features. Which devices are compatible with eSIMs? Many modern devices support eSIM, including iPhones (XR and newer), Google Pixel models, Samsung Galaxy devices, and select tablets and smartwatches. Check your device's specifications or contact the manufacturer to confirm compatibility.
Which devices support eSIM?
Most modern devices support eSIM, including iPhones starting from the XR, Google Pixel phones, Samsung Galaxy devices, and some tablets and smartwatches. Check your device's specifications or consult the manufacturer to confirm compatibility with eSIM.
Can I use eSIM for calls and texts?
No, DigitalNetwork eSIMs are strictly for data services. They are optimized for internet access, such as browsing, using apps, and staying connected while traveling internationally.
Is eSIM technology secure?
Yes, eSIMs are highly secure and offer the same level of encryption as physical SIM cards. Since there's no physical card to lose or steal, eSIMs provide added peace of mind while ensuring your connection remains safe and flexible.
Can I store multiple eSIM profiles on my device?
Yes, most devices allow you to store multiple eSIM profiles, although only one can be active at a time. This feature is especially useful for travelers who switch between various carriers and plans without needing multiple physical SIM cards.
How do I switch or remove an eSIM profile?
1. Open your device settings.
2. Navigate to "Cellular" or "Mobile Data."
3. Select the profile to activate, deactivate, or remove
The exact steps may vary by device, but the process is generally straightforward.
Will my eSIM work globally?
Yes, DigitalNetwork eSIMs provide data roaming in many countries worldwide by connecting to local carriers. Before traveling, check our list of supported regions to ensure coverage at your destination. Remember, this service is for internet connectivity only and does not include voice or SMS services.
How can I track my eSIM data usage?
You can monitor data usage through your device's "Cellular" or "Mobile Data" settings. Additionally, DigitalNetwork may provide tools for tracking usage, helping you avoid unexpected overages while traveling.
What if I lose my device with an eSIM?
If your device is lost or stolen, contact DigitalNetwork support immediately at [email protected] to deactivate your eSIM profile. If your device has a tracking feature like "Find My iPhone" or "Find My Device", use it to lock or erase your device remotely to protect your information.
For further support, feel free to reach out to us at [email protected]. We're here to ensure you stay connected effortlessly during your travels!
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