DigitalNetwork | International eSIM Cards for Travelers

Main page/Refund Policy

Refund Policy

At DigitalNetwork, we are dedicated to delivering high-quality data-only eSIM services to meet your connectivity needs while traveling. Please note that our eSIMs are designed for data roaming only and do not support voice calls or SMS services. If you require a refund, please review our refund policy below.

Eligibility for Refunds

Refunds may be provided under the following conditions:

1
eSIM Activation Issues: If you experience technical difficulties during the activation of your eSIM and our customer support team is unable to resolve the issue, you may be eligible for a refund.
2
Non-Usage: Refunds will be considered if the eSIM has not been used or activated, and you contact us within 14 days of your purchase.
3
Incorrect Purchase: If you accidentally purchase the wrong eSIM plan and notify us before activation or usage, we can provide an exchange or refund.

How to Request a Refund

To request a refund, please follow these steps:

1
Email our customer support team at [email protected] with your order details, including your eSIM purchase confirmation, order number, and a brief description of the issue.
2
Our team will review your request and may ask for additional information to help resolve any technical issues before processing a refund.
3
Once approved, refunds will be processed back to your original payment method within 7–10 business days.

Changes or Cancellations

If you need to modify or cancel your order before activating your eSIM, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request.

For any questions or concerns regarding refunds or cancellations, please contact us at [email protected]. Our team is here to assist you and ensure your experience with DigitalNetwork is smooth and satisfactory.

Thank you for choosing DigitalNetwork. We appreciate your trust and are committed to providing reliable and accessible data-only connectivity solutions for travelers worldwide.

Digital

Network

We strive to keep you connected to the internet, no matter where you are in the world.

Explore packages