Privacy Policy
At DigitalNetwork, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. Please note that DigitalNetwork provides data roaming services only, meaning our eSIMs offer internet access but do not support voice calls or SMS services.
By using our website and services, you consent to the practices described in this Privacy Policy. If you disagree with this policy, please refrain from using our services.
1. Information We Collect
When you use our services, we may collect the following types of information:
- Personal Information: Includes your name, email address, payment details, and billing information, collected when you purchase an eSIM or contact our customer support team.
- Technical Information: Device details, IP addresses, and usage data, collected to enhance user experience and ensure smooth eSIM operation.
2. The information we collect is used for:
The information we collect is used for the following purposes:
- Service Provision: Managing your data-only eSIM services, including purchase, activation, and usage.
- Customer Support: Assisting with inquiries, technical support, or issues related to your eSIM.
- Payment Processing: Securing payments for eSIM purchases and managing billing.
- Service Improvement: Analyzing usage to enhance our website and services.
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information for marketing purposes. However, we may share your data in specific circumstances:
- Third-Party Providers: Sharing with telecommunications providers to deliver data roaming services and ensure connectivity.
- Legal Compliance: Disclosing information if required by law or in response to valid requests from authorities (e.g., courts or government agencies).
4. Data Security
We implement reasonable measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. While we use commercially acceptable means to protect your data, absolute security cannot be guaranteed.
5. Your Rights
You have the right to:
- Access: Review the personal information we hold about you.
- Correct: Update or amend inaccurate data.
- Delete: Request the removal of your personal data.
To exercise these rights, contact us at [email protected] We will respond promptly in accordance with applicable laws.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, such as providing eSIM services, resolving disputes, or complying with legal obligations.
7. Use of Cookies
Our website may use cookies and similar tracking technologies to enhance user experience, understand service usage, and improve functionality. By using our site, you consent to the use of cookies. You can manage or disable cookies in your browser settings, but this may affect certain site features.
8. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of the United Kingdom. By using our services, you agree to the jurisdiction of the courts in the United Kingdom for disputes related to this policy.
9. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the revised policy will take effect upon posting. Review this page periodically to stay informed about how we protect your privacy.
10. Contact Us
For questions or concerns about this Privacy Policy or how your data is handled, please contact us at [email protected]. We are committed to ensuring your experience with DigitalNetwork is secure and satisfactory.
Thank you for choosing DigitalNetwork. We are dedicated to providing reliable and secure data roaming services for all your travel needs.
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